How to management reviews on alibaba năm 2024
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Most sellers are reliable BUT beware Show
Most sellers are reliable BUT beware: the top managers don't ever give a dang. Try another nonchinese site.Tania Date of experience: September 07, 2022 Poor AlibabaTransaction fees not refunded I recently encountered several issues with my orders on Alibaba.com, and unfortunately, my overall experience was disappointing. Firstly, I had issues with two of my orders (order numbers 204563062501022443 and 204562838501022443), and despite reaching out to customer service for assistance, the resolution process was slow and ineffective. The communication was lacking, and I felt like my concerns were not being adequately addressed. Additionally, I encountered difficulties with the refund process for a canceled order. Despite canceling the order promptly and not receiving the product, I faced challenges in obtaining a full refund, including the service fee. This lack of transparency and adherence to refund policies was frustrating and unacceptable. Overall, my experience with Alibaba.com left much to be desired. The customer service was lacking, the resolution process was slow, and the refund policies were not properly implemented. As a result, I am hesitant to continue using Alibaba.com for future purchases and would caution others to be aware of these issues Date of experience: March 09, 2024 Shocking companyShocking company. AVOID AVOID AVOID. I purchased an item through alibaba. It should have taken around 1 month to arrive. 2.5 months later and I still have not recieved it. No problem these things happen. I stared a dispute with alibaba and they have been horrendous. They go against their own terms and conditions. They won’t refund you. Instead take days to reply to you. And then tell you to wait a few days. Contact them again and they take a few more days. To tell you to wait again. This process never ends. And they won’t refund you for missing items dispute what their terms and conditions state. Trade assurance is pointless as they don’t honour it. Avoid this shambolic company and go with a different one. Date of experience: February 14, 2024 Alibaba have 60 days return policy and…Alibaba have 60 days return policy and money back guarantee . I bought from them two android cellphones , and then I contact them that they do not work as they advertise , they send massage that these are cell with small memory 4Gb (my cell have 4Gb and is fast) and that's the reason they are slow , and maybe I downloaded to many aps (1 Game). Then I let them know that I want to return them and get money back , my account on their web do not show any record of my purchase . There is no way to contact them now from my account on their web . Date of experience: August 02, 2023 Avoid avoid like a virus you may think…Avoid avoid like a virus you may think they are good company and your money safe but its NOT When you have problem they don’t care about you they allow people to send endless time charge you airship and sending by sea biggest scammer company Alibaba.com and they allow suppliers to use inappropriate language too. Also if any shipper lost your shipment after paying all its your problem too Date of experience: September 23, 2021 Disgraceful china companyAlibaba. Disgusting china closed shop biased towards china suppliers. No buyers rights respected. They fslsely advertise trade assurance. Should say. No chance of getting money back if goods faulty. . Dont waste your timev disgraceful Date of experience: November 26, 2021 Ali baba rubbish is not good for UK buyers alot…Ali baba is not good for UK buyers alot of scammers the sellers agree to send you goods you pay the taxes and customs to the seller then they dont deliver good because they really haven't paid customs and duty, they call you liars as a customer they dont help you after taking your money they are so rude and can even block you ali baba has no powers of their sellers so if they block you thats it you can't get your goods or money back avoid this crap of ali baba s!h!t not worth the hassle, only way to get your momey back is if you rang your bank we file a dispute with your bank against ali baba. Its worked for me in the past. Customer support on ali baba is focused om seller support you as a customer get treated like crap. Date of experience: November 12, 2022 Alibaba.com is not a trusted and…Alibaba.com is not a trusted and unprofessional platform. A lot of scam supplier, they will sent you a wrong product or the shipping fee is really high for the low quality goods. I have experienced from the Company Guangzhou Maigi industrial Corporation limited, name of the supplier Wendell is unprofessional one i’ve ever experienced. „He told me I must to pay for their Exports license“ the machine doesn’t match on the picture shown, without CE exports license but alibaba allowed those scammers and they will never help you for any problems from supplier. Never again from Alibaba.com. Date of experience: February 07, 2020 Biggest scam ever!Biggest scam ever! Never shipped my desk! Protecting scam sellers! Bought Alibaba.com insurance and after sending all documents and conversations with seller support still didn’t wont to pay me back!!! I have never ever in my life experience such a scam. At the end I contacted my bank and send them all documents and they were able to dispute my payments… Stay away from them and save your time and 💰 Date of experience: October 09, 2021 Horrible websiteHorrible website. If you shall ever have the misfortune to buy goods of low quality, then you can be sure that noone on Alibaba will help you, in fact they protect their own and scam customers. A return rate of 20% on Amazon due to faulty items apparently wasn't enough proof for them that there is anything wrong with the item. It's "your risk as a seller" they say. No, it's not my entrepreneurial risk to buy goods of low quality. That's just insane. Date of experience: December 12, 2019 Hi there Helen CAO,Hi there, I'm requesting my refund as my ebike never arrived to me(UK) I'm still pay you money 💰 for it and as the last updated is still in China I've dealing with your agent called Helene CAO. She's always lie to me as she said conversation it was send via train 🚆 transportation and is almost in Europe . With all my respect to you. your are trading in Alibaba application and costumer trust on what Alibaba says! So as I was dealing with you agent! And she's not honest she's telling me sub story all times. She is not right for business and destroy your company reputation** The a last updated was today and the ebike still in China as I'm "unfortunates I can do nothing just keep chasing up my ebike which took more the 65 days since I've bought it." So now just compromise and refund the money back to my PayPal account please 🙏 thanks for understanding. Regards Date of experience: November 23, 2021 £7000 order never arrived and I haven't had a refundDoes anyone have a UK contact number for complaints? I ordered faux fur dog beds to be made in China, I paid my money and UK customs confiscated my order because the seller hadn't filled the import forms in. I haven't received my order or a refund. Alibaba are not helping at all. I have since ordered my beds to be made in the UK. Snugbums Date of experience: January 19, 2022 Absolute con merchantsAbsolute con merchants! I should have known better. Steer well clear. Their customer service is no help at all. Only half of my goods arrived. When I disputed this, I was told that I’d refused delivery! What for half the goods, I’d paid for? That’s ridiculous. Alibaba.com still saw in the sellers favour, so I’ve paid double the advertised price and full shipping costs. Date of experience: June 18, 2021 🤣🤣🤣🤣 they are selling a Dueltron…🤣🤣🤣🤣 they are selling a Dueltron ultra scooter that normally ranges from 3/4K for £289... these people scam you for your money snd you think you are getting a crazy deal. They get your credit card details and it goes from there. Take this warning. Do not deal, read the 99% reviews before you do something silly. Date of experience: May 31, 2021 Complete waste of timeComplete waste of time. Want you to provide V.A.T registration documentation for a sample plastic box costing 50 pence. I hate tids me, they just mess about ! Stick to running takeaways ! Date of experience: September 15, 2022 Terrible service ,been waiting over 3…Terrible service ,been waiting over 3 months on delivery , useless chat service ,kept making excuses for tracking numbers ,don't use these people ,scammers ,I'm about 300 out if pocket , website/app are useless Absolutely useless Date of experience: May 27, 2021 DodgyI knew something was up when all the reviews on a product of alibaba.com was from the same person on different days thanks trustpilot.com reviews for confirming alibaba are dodgy Date of experience: June 10, 2021 Absolutely disgusting companyAbsolutely disgusting company, took my money for an order, they then cancelled and removed the order from my account. When I contacted customer service, they wouldn't listen, I didn't have an order number due to them. DONT USE. Date of experience: July 08, 2021 I have just bought 2 patio chairs which on the photo looked like bamboo when I received them they were made of cheap plastic . The seat covers were made of the cheapest material . DONT BUY FROM THIS COMPANY Does Alibaba have a review section?Go to My Alibaba-Manage Order , find the order you would like to leave feedback for and click "write a review" to fill in the form and then click "submit." Note: a) Do not leave feedback that is irrelevant to the business or that violates personal privacy or your review may be rejected. What is the management style of Alibaba?In Jack Ma's concept, autocratic management is applied to make employees more responsive due to the nature of the works in the industries. However, it will limit the freedoms of the employees when it comes to giving ideas or making decisions. Moreover, Jack Ma has changed his style into conductive style of management. How can I make a complaint on Alibaba?Sign into the Complaint Center with your Alibaba account；. Choose the Other Trade Dispute type and click Report;. Click Complaint and you will find the filling template.. Fill out the complaint detail form and click Submit.. How do I edit a review on Alibaba?Go to "Orders"- "My Reviews"2. Click "reviewed" > "modify review" to change your feedback. Note:You can only modify your feedback once within 30 days of submitting it. The supplier can also only modify their reply once within 30 days of replying to your feedback the first time. |
