Which AWS support plan should you use if you need a response time of less than 15 minutes?
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1 For Return Material Authorization determination completed by 15:00 regional hub time; otherwise shipment will occur next business day with delivery target extended by one day. * For 30 minutes SLA – real time communication (Chat, Phone) is required. ** CP Engineer on site SLA: -Emergency Engineer dispatch for critical issues within 4 Hrs from case open time (critical issue: Severity 1 – network down issue which requires 7×24 resolution from both customer, partner and Check Point), see definition. *** RMA approval certification requires full account coverage in CO-Premium /Co-Elite SLA, Appliance Training; Certification requires Annual RMA rate lower than 7.5% and False Positive Rate lower than 25%. Partners cannot approve RMA for IAS Appliances. Note: UTM-1 Edge/600/700/1100 /1400/1500 RMA is shipped Next Business Day for all SLAs. Collaborative Enterprise SupportLocal experts backed by Check Point who understand your specific needs and speak your language.
1 For Return Material Authorization determination completed by 15:00 regional hub time; otherwise shipment will occur next business day with delivery target extended by one day. * For 30 minutes SLA – real time communication (Chat, Phone) is required. ** CP Engineer on site SLA: -Emergency Engineer dispatch for critical issues within 4 Hrs from case open time (critical issue: Severity 1 – network down issue which requires 7×24 resolution from both customer, partner and Check Point), see definition. *** RMA approval certification requires full account coverage in CO-Premium /Co-Elite SLA, Appliance Training; Certification requires Annual RMA rate lower than 7.5% and False Positive Rate lower than 25%. Partners cannot approve RMA for IAS Appliances. Note: UTM-1 Edge/600/700/1100 /1400/1500 RMA is shipped Next Business Day for all SLAs. Additional ResourcesWhich AWS Support plan provides a response time of 15 minutes or less for a case in which a business critical system is down?General. What is the minimum support plan that offers a response time of less than 15 minutes for business critical outage?AWS also provides you with a response time of less than 15 minutes in the event that your business-critical systems go down.
What are the four types of support plans offered by AWS?AWS Support Levels. There are four main levels of AWS – basic, developer, business, and enterprise. Basic AWS support offers 24/7 access to customer support and support forums. It also gives AWS subscribers access to all documentation and whitepapers.
What are the four levels of AWS Premium Support?AWS Support Plan Comparison | Developer, Business, Enterprise, Enterprise On-Ramp | AWS Support.
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