Splashtop display issues
Splashtop Remote Screen Share IntegrationSECURITY Administrator Show NAVIGATION Setup > Account Settings About SplashtopSplashtop is a leading screen share application that provides fast and smooth remote connection to computers from various devices. The Splashtop Integration allows Datto RMM partners to remotely access computers using Splashtop technology. Splashtop deployment works by utilizing a server and a viewer application or, in Splashtop terms, a Streamer for the remote side and a Client for the viewing side. The Splashtop Integration offers the following benefits:
IMPORTANT Known issue:Why can't I update Splashtop Streamer on Windows Server 2003? Refer to this Splashtop Support article. IMPORTANT In order for Splashtop to function properly on macOS devices running Mojave or Catalina, these applications must be listed and checked under System Preferences > Security & Privacy >Privacy in the following sections: How to...In order to enable Splashtop in your account, you first need to download the Splashtop component.
The Splashtop installer, that is, the Splashtop Streamer, makes it possible to remotely view a device. You can choose to automatically push out the Streamer to devices on a per site basis, all devices, or only those devices that you select by clicking on the Splashtop icon in the Agent Browser. IMPORTANT If you already have an account with Splashtop, installing the Splashtop Streamer through Datto RMM will remove your ability to configure your Splashtop Business Account credentials from within the Splashtop Streamer menu. If you would like to be able to configure your credentials from within the settings, we recommend that you use the installer provided by Splashtop or use a component to install the Streamer. However, when using this login method, data will not be tunneled through our secure connection and is therefore not supported by Datto RMM. NOTE When the Splashtop Streamer is installed, its icon is hidden on the device by default. To install the Streamer automatically to all devices in the account, follow these steps:
Once enabled, all supported devices in all the sites will automatically install the Splashtop Streamer once the Agent connects to the platform or the Agent service is restarted. This means that if the device is online at the point of enabling the automatic installation option, the Agent service must be restarted either manually or by rebooting the device for the Streamer to be installed. If the device is offline, the Splashtop Streamer will be installed as soon as the Agent connects to the platform. Alternatively, there is an option to enable the Streamer for specific sites.
NOTE If you do not enable the Splashtop Streamer to be deployed in this method, clicking the Splashtop icon to initiate a connection to the device will install the Streamer on the device. A confirmation dialog box will appear indicating that it may take a few moments for the Streamer to install when connecting for the first time. Alternatively, you can connect to the device using Web Remote. Refer to Web Remote. Installation of the Client is automatic on each device upon the first time a connection of this type is initiated. The Client and Streamer will automatically be updated in the same way Agents are updated when updates become available. You can uninstall the Splashtop Streamer from Windows and macOSdevices using the Splashtop Uninstaller component from the ComStore. For information on how to download it, refer to Download a component. Remote takeover
NOTE When the Splashtop session is initiated from a macOS device, and the remote endpoint does not have the Splashtop Client installed, the initiating device's Agent will install it on the endpoint. A pop-up window will prompt the initiating device's user to allow this action.
NOTE For further information on the Agent Browser, refer to Agent Browser and Agent Browser tools. Once the Splashtop window is open, the following toolbar functions become available:
Provide remote access to your end usersOnce you have configured the Splashtop Integration, you can connect to the devices you manage in Datto RMM using Splashtop. In some cases, however, your end users may want remote access capability, too. To learn how to grant remote access and control permissions to your end users, refer to this Splashtop Support article. |