What is the skills approach what are the 3 basic personal skills that Katz outlines define and describe each of these skills?

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The third approach in the Leadership studies is the Leadership Skill Approach. While the Traits Approach took into account the personality of the leader and the Style Approach the behaviour of the leader, the Leadership skills approach takes into account the knowledge and abilities that the leader has. A leader can learn certain skills and turn himself into a remarkable one.

Although different in the focus, the Traits Approach and the Skills Approach, both center their attention in the leader, as its main purpose.

Researchers have studied leadership skills and abilities for a number of years. However, there are two influential models. The first one is a model proposed by Robert Katz in 1955. The second approach is proposed by Michael Mumford and colleagues in the year 2000. These models can be seen as complimentary to each other, since they offer different views on leadership from the skills point of view.


In the model proposed by Katz in the Harvard Bussiness Review, titled "Skills of an Effective Administrator" from 1955, he recognizes three different abilities that a leader should have. These are:

  • Technical Skills
  • Human Skills
  • Conceptual Skills

Katz argued that these skills are quite different from traits or qualities of leaders. Skills are what leaders can accomplish, whereas traits are who leaders are (Northouse, 2007, p.40). A technical skill is knowledge about and competency and proficiency in a specific work or activity. For example, to use certain computer software packages (for example, MS Excel or Access) is an advanced technical skill.

A human skill is one that enables to work with people. It is different from technical skills which has to do with working with things. These abilities help us to get along with people and to communicate and work within teams.

A conceptual skill are abilities to work with ideas and concepts. These skills enable us to understand and better decide the actions and measures that has to be taken in a particular field of work.

Based on his observations Katz stated that the level of importance of each set of skills (technical, human and conceptual) was directly correlated with the level that the person has in the organization.

Robert Katz identified three leadership skills called - technical skills, human skills, and conceptual skills as the basic personal skills essential for leadership. Leaders must possess these three skills that assist them in optimizing a leader's performance. Technical skills are related to the field, human skills are related to communicating with people and conceptual skills related to setting the vision.

What is Katz Three Skill Approach?

The skills theory of leadership emerged as a prominent theory in 1955 when Robert Katz published his paper "Skills of an Effective Administrator" in the "Harvard Business Review." The research was based on Katz’s own first-hand observations of executives in the workplace and on field research in administration. He suggested in the paper that effective administration or leadership depends on three basic personal skills: technical, human, and conceptual. He identified these three skill areas as the most important skills that the executives had in common and used on a regular basis.

What are the three Skill Areas?

Katz identified three skills; technical, human, and conceptual as the basic personal skills essential for leadership. Technical skills related to the field, human skills related to communicating with people, and conceptual skills related to setting the vision.

Skill 1:  Technical Skills:

As defined by Katz in 1955, ‘Technical skill is knowledge about and proficiency in a specific type of work or activity. It includes competencies in a specialized area, analytical ability, and the ability to use appropriate tools and techniques’. Technical skills play an essential role in producing the actual products a company is designed to produce. Having appropriate technical skills signifies that the person is competent and knowledgeable with respect to the activities specific to an organization, the organization’s rules and standard operating procedures, and the organization’s products and services.

Examples of Technical Skills:

For a Software Company the following skills or knowledge areas can be considered as technical skills; Knowledge of Unix/Linux Operating System, Java/C++/Perl Programming Language, MySQL/Oracle Database Management, XML - Extensible Markup Language, HTML Skills, etc.

In an accounting firm, the technical skills might include an understanding of generally accepted accounting principles, accounting principles, knowledge of commercial laws, knowledge of tax laws, etc.

Attributes of Technical Skills:

  • Technical Skills refer to being knowledgeable proficient in a specific type of work or activity
  • It is the ability to work with things
  • Technical skill is proficiency, based on specific knowledge, in a particular area of work
  • Technical skills are most important at lower and middle levels of management
  • Technical skills are less important at upper/senior management levels

Skill 2: Human Skills:

As technical skills relate to the ability to working with things, similarly human skills relate to the ability to work with people. Human skills are people skills that enable the leader to work effectively with subordinates, peers, and superiors. It is the leader's expertise in interacting with others in a way that will enhance the successful completion of the task at hand. Consequently, leaders with higher levels of interpersonal skills are better able to adapt their own ideas to other people’s ideas, especially when this will aid in achieving organizational goals more quickly and efficiently. These leaders are more sensitive and empathetic to what motivates others, create an atmosphere of trust for their followers, and take others’ needs and motivations into account when deciding what to do to achieve organizational goals.

  • Human skills refer to the ability to work with people
  • It is being aware of one's own perspective on issues as well as the openness to hear and appreciate inputs of others on their perspectives
  • Leaders adapt their own ideas incorporating good themes from those of others
  • Create an atmosphere of trust where employees/followers can feel comfortable and empowered to contribute their best
  • Human skills are important at all the three levels of management – Lower, Middle and Senior

Examples of Human Skills:

Some human skills that are generally considered important are effective communication (both verbal and written), motivating others, and creation a positive attitude, development of cooperation and team spirit, etc.

Skill3: Conceptual Skills:

As a leader grows higher in the organizational ladder, the expectations from him are to provide strategic direction, create the vision, and motivate the folks to dedicatedly pursue the organizational goals. These are Conceptual skills that allow the leader to think through and work with ideas. Leaders with higher levels of conceptual skills are good at thinking through the ideas that form an organization and its vision for the future.

Examples of Conceptual Skills:

Some conceptual skills that are generally considered important are creativity, decision making, wing to wing interconnectedness, thinking as a whole, strategic thinking, problem-solving, etc.

Like other leadership models, The Skills Model also has its inherent limitations because the development of many of the skills might be dependent on personal traits, and based on individual personalities it might be easier or difficult for a person to develop certain skills. This model also focuses on identifying the skills rather than clarifying why some skills influence the leadership process.

What is the 3 skill approach?

To summarize, the three-skill approach includes technical, human, and conceptual skills. It is important for leaders to have all three skills; depend- ing on where they are in the management structure, however, some skills are more important than others are.

How does Dr Katz define skills?

As defined by Katz in 1955, 'Technical skill is knowledge about and proficiency in a specific type of work or activity. It includes competencies in a specialized area, analytical ability, and the ability to use appropriate tools and techniques'.

What are the three core aspects of a skills based approach?

The three elements of the Three-Skill Approach are technical, human, and conceptual skill. Technical skill is the knowledge and proficiency someone has in a specific area. This skill is extremely important in the lower levels of management, but as you work your way up technical skill becomes less important.

What are the three essential skills?

Technical skills, Conceptual skills and. Human or interpersonal management skills.