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Chapter 09: Aplia Assignment
Terms in this set [38]
Focused reports help managers _____ before recommending solutions.
analyze the challenge
Reports that provide data, analyses, recommendations, and conclusions are _____
analytical
Direct strategy reports ______
present the purpose of the report close to the beginning
Like other business messages, reports can range from informal to formal depending on their purpose, audience, and setting. Which of the following contributes to an informal writing style? Check all that apply.
Correct Conversational language
Correct Emphasis on active-voice verbs
Correct Elimination of opinions
Correct Absence of contractions
2. Report Formats and Heading Levels
...
Your coworker is creating the headings for a report. What advice should you give her?
Keep headings short but clear.
To: Tracy Smallman
From: Diane Martinez, Rene Guzman
Date: June 8, 2009
Subject: Online Certificate Program Status Report
The following status report provides an update on the progress of the Online Certificate Program. The report includes updates on the project outline, a summary of key findings, and an overall evaluation of the project to date.
Progress Update
Phase 1 [Development] is well underway, with research phase
and discovery phase milestones completed. In the last month, we completed a course pilot and collected user feedback. Key findings have directed the development of new course offerings and guided the initial development of additional content for course modules to be launched next fall.
Question: Functional headings such as "Progress Update" are most useful for ____ .
routine reports
Which of the following is an advantage to saving and distributing a report as a PDF file?
Links to external websites can be added.
Which of the following can be used to convey compelling stories that help businesses attract and inform consumers?
Infographics
Which of the following are components of an effective report heading? Check all that apply.
It has punctuation correctly applied
It is short and clear
It occurs no more often than every three pages in a report
It uses creative punctuation
It is grammatically equal to other headings in its level
3. Identifying the Problem, Defining the Purpose, and Collecting Data
Business reports require planning. Before you begin writing a report, you should define the project and gather data.
In order to determine the problem your report will help to solve, you should first_____ .
write an accurate problem statement clarifying the reason for the report
What are the typical sources for gathering factual data for informal reports? Check all that apply.
Correct Printed
material
Correct Surveys and questionnaires
Correct Bulletin boards
How can company records be used to gather data for informal reports?
Company records can help you observe past performance and identify methods used to solve previous problems.
If you were looking for data on a client, which research tool might be most effective?
Digital resources
4. Preparing Typical Informal Reports
...
You have returned from a business trip to Tokyo and need to write a report detailing how your time was spent.
What tips should you follow when writing the trip report? Check all that apply.
Identify the topic in the opening.
Always use chronological
sequencing.
Identify the topic in the closing.
Cover facts that will interest and help your reader.
Include a set of major topics with headings.
Progress reports usually _____
specify in the opening the purpose and nature of the project
Which of the following are elements you should include in meeting minutes? Check all that apply.
Correct The name of the group as well as the date, time, and place of the meeting
Correct Precise wording of motions, including the vote and action taken
Correct Open-ended questions regarding topics discussed at the meetings
Correct Old business, new business, and reports
Correct Your name and signature
When writing a summary, you should ____
organize for readability and include headings or enumerated lists
5. Preparing Short Analytical Reports
...
You are the office manager at a large design company. Recently an ergonomic expert visited your office and recommended new, more ergonomic chairs for nine employees. You need to write a recommendation report to your manager regarding the expert's advice. You don't expect her to disagree with the expert's recommendations, and the material is non-sensitive.
Question: What strategy should you use?
Direct
When writing a recommendation report using an indirect strategy, how should you present alternative solutions?
Begin with the least likely to succeed, and then present the most promising alternative last.
You are writing a feasibility report about the possibility of an office site in Cambridge consolidating with your Boston site.
Question: What should you make sure to include in your report?
The benefits of your proposal
Which type of report examines problems with multiple solutions?
Yardstick report
Which of the following is the biggest advantage of using a yardstick report?
Alternatives are measured consistently using the same criteria
6. Grammar/Mechanics Checkup 9: Semicolons and Colons
You will use commas and periods most frequently in your business sentences. However, a good writer should know how to use colons and semicolons as well. These two punctuation marks might look similar, but they serve different purposes.
Determine what punctuation rule is illustrated by the following sentence.
At our company retreat, I met employees from Tempe, Arizona; Denver, Colorado; and Honolulu, Hawaii.
Use a semicolon to separate items in a series when one or more of the items contain internal commas.
Identify which option in each of the following groups is punctuated correctly.
I hung a picture in the new conference room; it brightens the room.
...
She enjoyed working for the company; however, she has decided to take another job.
...
I saw Emily Zhou, regional sales officer; Daniel Ortega, president of SellPlus; and Lupe Hernandez, vice president of sales.
...
I would like to take a vacation at the end of this month; however, it is a busy time of year at our office.
What punctuation rule is illustrated by the following phrase?
...
Dear Mr. President:
Use a colon after formal business letter salutations.
Identify which option in each of the following groups is punctuated correctly.
The conferences were scheduled for October 1, November 1, and December 1.
...
I need to know if you are able to perform the following functions of the job: revising existing marketing materials, promoting the company at trade shows, and reaching potential customers through direct mail campaigns.
...
He graduated from college at the age of 17; furthermore, he earned his PhD when he was 19.
...
We conduct business with several East Coast companies: WorcesterTech, SouthBean, and HopkintonTeach.
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