Thats an Invalid password là gì

Under some circumstances, you may receive incorrect password messages (despite entering the correct username and password) if your account is in a locked state. You may still be able to log into some services, but for others, you may receive messages like:

Thats an Invalid password là gì

Incorrect user ID or password. Type the correct user ID and password, and try again


Thats an Invalid password là gì

The referenced account is currently locked out and may not be logged on to

If you are certain you are entering the correct password but still receiving these messages, DO NOT RESET YOUR PASSWORD as this can exacerbate the issue. When you reset your password, your account is not unlocked automatically, so your new password will not work either.

What can I do if my account is locked?

If you experience the symptoms of an account lockout, take one of the following courses of action (only reset your password as a last resort):

  • Request that your AD account be manually unlocked by contacting your department IT staff or by calling 505-277-5757 (if you are a managed workstation customer). This is a temporary fix and the additional options below should also be pursued.
  • Check the Wifi network settings on all of your devices (iPhone, iPad, Android device, laptop, etc.) and ensure that you are connecting to Lobo-Wifi with the correct username and password. If not, either update your UNM credentials on your device or turn off Wifi.

Thats an Invalid password là gì

Thats an Invalid password là gì

  • Check applications on your computer or device and ensure none of them are using an incorrect password. There may be notifications on your device to point you in the right direction. You can also remove old credentials in Control Panel -> Credential Manager (Windows) or Utilities -> Keychain Access (macOS). As a last resort, disconnect your device from the network to see if that clears up the lockout issue.
  • Submit a request by calling 505-277-5757 and let us know the following UNM IT will adjust your account settings to prevent lockouts going forward.
    • Your NetID
    • What email client(s) and versions you use and on what devices (example: Outlook 2016 on Mac, Outlook 2019 on Windows, Mail app on iOS, Outlook app on Android, Samsung Email app on Android, etc.)

What causes lockouts?

Lockouts are typically caused by one of the following:

  • Password spray attacks against your account.
    • A malicious user attempts to login with your username multiple times but with varying (incorrect) passwords.
    • If this type of attack is detected, your account is locked automatically to reduce the risk of a compromise.
  • Old passwords stored on devices (usually Wifi related).
    • Your password changed at some point but was not updated in the Wifi settings on one (or more) of your mobile devices.
    • When this occurs, your device may try to repeatedly connect to our Wifi network with your username and an incorrect (old) password, which results in your account being locked to minimize risk to theUniversity (this behavior looks like an attack).
  • Old passwords cached in applications (apps) on your computer.
    • Your password changed at some point but was not updated in an application (Outlook, MS Teams, Mail, etc.) on your device or computer.
    • When this occurs, the application may try to repeatedly authenticate using your username and an incorrect (old) password, which results in your account being locked to minimize risk to the University (this behavior looks like an attack).
For further assistance, please submit a Help.UNM ticket or contact UNM Information Technologies Customer Support Services (IT CSS) by calling (505) 277-5757.