What is Reflective Listening? - Definition & Examples
Instructor:
Michael Quist
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Michael has taught college-level mathematics and sociology; high school math, history, science, and speech/drama; and has a doctorate in education.
If you've ever had someone truly listen to you, you know how it helps you express and understand your thoughts. In this lesson, we will explore reflective listening, looking at its definition and then going through some examples.
What is Reflective Listening?
Have you ever had a conversation with a really good listener? They are intent and interested. Their posture is open and empathetic. They ask excellent questions, trying to understand what you really meant. They seem to be genuinely enjoying your words.
Reflective listening means focusing completely on the true message being spoken. It means hearing and understanding the words and body language of the person who is talking to you. It involves establishing rapport [social harmony], empathy, and understanding by reflecting the thoughts and feelings that you've heard and seen. You're not there to offer a perspective, opinion, or solution. You're just there to listen.
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